Sussex research shows importance of ‘soft skills’ in managing emergencies

Findings from research involving more than 100 student volunteers in a simulated mass emergency at the University of Sussex will be used to help save lives in the event of chemical or biological emergency....
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The paper can be found here:
http://www.plosone.org/article/info%3Adoi%2F10.1371%2Fjournal.pone.0089846